You may have experienced more than once in your life wherein you unknowingly bought something that has quality issues or you were accommodated rudely by the staff. But did you ever complain to the staff or to the manager? For some dissatisfied customers who are assertive and has a full knowledge of their rights as customers who deserve a proper customer service, they would go straight up and complain immediately to the manager or to the supervisor. But to those who are unfortunate enough would just resort to keep their complaints to themselves and would decide to go to the competitor of that store.
The aforementioned scenario is both unfortunate for both of the business owner and the customer. It is unfortunate for the business owner and his or her staff because they did not know there were some defects in the products they were selling, or the business owner did not know that the staff was accommodating the customers poorly and they might lose a customer or prospects. It is unfortunate for the customers because they were not able to get the worth of the price they paid for.
Complaints, whether expressed or not, are inevitable in every business organization, because no one can please everyone despite all the efforts you give to something you value so much. That is why there is a need for every business to implement well-defined policies so that the customers will have a means of expressing their complaints to the appropriate people where the complaints should be addressed to.
However, despite the aura of negativity complaints bring, complaints can possibly bring about positivity in the business only if it is managed, handled and resolved accordingly. Make this list of complaint policy examples so you can have something to serve as a guideline when creating your own complaint policy for your business.
